These general conditions and terms of sale apply without any restriction or reservation whatsoever to contracts for products and services signed by the purchaser and the company Asanthé, either through the asanthe.com website (hereinafter, Asanthé), by telephone, by e-mail or using any other remote contract method existing for that purpose.
The contracting of products and services in Asanthé entails the reading and express and unconditional acceptance by the purchaser of the terms and conditions set out in this contract in the manner in which they were formulated at the time of signing the contract, and express acceptance in relation to the sending by e-mail of the invoice and documentation related to the processing and confirmation of the order, follow-up of the shipment or information with respect to promotions and news on the products and services of Asanthé.
Asanthé reserves the right to make any changes it considers convenient to the general conditions and terms without notice. Such changes may be made using any method admitted by law and must be complied with during the time they remain in the website and in all cases, until they are validly modified by other subsequent changes.
These general terms and conditions will take preference over all other documents that contradict them, without detriment to what is provided for by current legislation or by mutual accord in writing in the application of specific contractual terms and conditions.
This contract is drawn up in the Spanish language.
PURCHASE PROCESS
To place orders in Asanthé, purchasers must register and open a customer account or identify themselves as such in the registration form provided for that purpose in the website.
Purchasers will use the shopping cart available in the website to purchase the article/s they want, using the "Add to cart" option on each product page. After making the product selection, purchasers can access the cart summary by clicking "Purchase now" as the first step in formalising the purchase.
To end the process and formalise the order, purchasers should identify themselves with their customer account data or complete the registration form if they have not yet registered. Then they should select the payment method, transport firm and click the "Finalise purchase" option to confirm the order and establish the payment obligation of the purchaser.
After completing the purchase process, the purchaser will receive an e-mail 'confirming the order' with a list of the products requested, the billing and delivery information and the designated transport firm. Depending on the payment method chosen, the purchase will receive details and additional instructions for processing payment by e-mail.
The order will be considered approved along with the contractual obligation of Asanthé once payment of the same has been confirmed and validated. The purchaser will receive a "Payment confirmed" notification by e-mail indicating that the payment process was successfully completed and the process for preparing and shipping the order will start.
The order status will change to "Shipped" when the transport firm has collected the respective packages from our premises. The purchaser will receive the notification that the order has been shipped and is in transit by e-mail.
PRICES AND TAXES
The product prices are always given in EUROS (€).
The prices applicable to each product are those posted in the website at the time of acceptance and confirmation of the order, except in the case of errors or omissions in the same. The selling prices published do not include expenses for shipping the products, and those expenses will be itemised based on the volume and destination, and must be accepted by the purchaser before formalising the order.
The offers available at any given time are clearly identified as such and their validity term will be effective as long as they are posted in the website, indicating the previous price and the price of the offer.
Asanthé reserves the right to change the product prices without notice.
PAYMENT METHODS
All operations will be made without exception using one of the available payment methods offered to purchasers during the purchase process. Asanthé accepts the following payment methods: credit/transfer to account or payment with credit/debit card (Visa, Visa Electrón, Maestro, MasterCard).
DELIVERY AND SHIPPING COSTS
Purchasers will find precise, detailed information about the delivery terms and shipping expenses in the "Shipments and delivery terms" section of the website.
CANCELLATION OF ORDERS
Purchasers may request the cancellation of their order using the contact form available in the website, up to the time before the goods are shipped. Once the order has been shipped ("Shipped" status), the order cannot be cancelled and in this case, a return must be made by exercising the right of withdrawal under the conditions and within the term stipulated by law.
RETURNS / RIGHT OF WITHDRAWAL
Purchasers will find precise, detailed information in the "Returns / Right of withdrawal" section of the website.
FAULTY, DAMAGED OR INCORRECT PRODUCTS
In the exceptional case that a purchaser receives an order with a faulty, damaged or incorrect product, that purchaser should inform us immediately by sending an e-mail to info@asanthe.com, hacienda with the following information:
- Contact data.
- Order number.
- Description of the incident.
Our customer service staff will evaluate the incident and contact the purchaser as soon as possible to resolve the problem. In some cases we will ask the purchaser to send photographs of the faults in order to carry out a more thorough evaluation.
In the event of a purchaser observing damages in the packaging when the packages are delivered, he/she should inform the transport firm and take note of the damages in the transport firm's delivery note.
COMPLAINTS
Purchasers can contact our Customer Service department using the website contact form or by mail: info@asanthe.com (Monday to Friday from 9h to 18h). Asanthé has official complaint forms available for use by its clients at the postal address: C/ Llobatona, 96 - 08840 Viladecans (Barcelona).
APPLICABLE LEGISLATION AND JURISDICTION
In the event of any dispute arising in relation to the interpretation or enforcement of these general terms and conditions of sale, the Courts responsible for dealing with the matter will be those stipulated by the applicable legislation on competent jurisdiction for dealing with end consumers, in the site where the obligations must be fulfilled or those of the domicile of the purchaser. In cases in which the purchaser is a professional or a company, the parties shall submit to the Courts of Barcelona (Spain), waiving their right to use any other system that could be open to them.